A Lesson From Cox on How NOT to Serve Customers
Tuesday, my internet went down.
We have COX. The highest possible speed/service they provide.
Honestly, it's 99.99% reliable.
Expensive.
But reliable.
HOWEVER when it goes down...well! I found out what a nightmare it can be.
First there's the panic. I mean, really. Is this ridiculous how dependent we've become on the internet? That aside, I realized I couldn't even look up the COX customer service phone number (I used to be able to look it up in the phone book).
Instead, I fumbled around on my phone until I found a 1-877 number. Called it. I realized as soon as the person answered that I was talking to Mumbai. Or New Dehli. It doesn't matter. He was businesslike and cordial. I'll call him Ralph.
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